This morning It finally happened. I was on my way to work, driving the same one hour commute I have been driving for the past 5 years. I have often become groggy during this commute, but have usually been able to keep myself awake with some Montain Dew, coffee, loud music, etc. But this morning, my eyes would not stay open. I drove into the median strip and beyond. My car went into the grass and I was able to slow down and recover control. As you can imagine, my heart was pumping a mile a minute. I composed myself and called work to tell them that I was returning home.
About two years ago I spent the night at a sleep Doctors office with hundreds of wires connected to my body. This test resulted in a positive diagnosis for sleep apnea. The bills for this procedure were high, despite our having good insurance. I am thankful for our insurance, I realize that many don’t have any. However, I did not know that I now had to go back to the Doctors office and spend the night again in order to set the C PAP machine that would help me get better and more quality sleep. At the time, I was trying to recover from the shock of the medical bill for the first night I spent in the office. I could not even fathom doing this again.
Flash forward to this morning and I almost get in a very dangerous accident. So, I call the insurance company to ask some questions about how much this sleep doctor visit and C PAP machine is going to cost. The woman on the other end is speaking to me in a language I have never heard before. She is speaking quickly and it is very obvious that she could care less if I understand anything she is saying. I am trying to take notes about what she is saying and her annoyance is palpable. I told her that I can’t understand what she is saying, and she asks if I want to connect to the office of my doctor, because she can explain it to them with me on the line. OUCHHH SO, YOU DON’T HAVE THE TIME OR THE PATIENCE TO EXPLAIN THIS IN A WAY THAT THE CUSTOMER CAN UNDERSTAND IT. It is easier to explain this to someone who works in medicine.
Why can’t medical professionals take the time to bridge the gap between patients and themselves? I then called the sleep doctors office. I made an appointment with the doctor. I have no idea how much it is going to cost. I have no idea how many more appointments I am going to have to make before I get this C PAP machine.
What do you think? Is there a resource that I don’t know about that can help me understand medical jargon?
Why do they get so annoyed with reasonable questions?